Find quick answers to your questions below...
Order Status
Can I pick-up my order?
When will my order ship?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
My Account
Is there free shipping for Alaska and Hawaii?
Which credit card can I use to pay for my order?
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How do I edit my account information?
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I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Returns
Can I return clearance items?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax on my order?
I have a question on my charges.
I need a copy of my receipt/invoice.
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When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
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How do I navigate the site?
How do I use a coupon?
Can I receive a custom quote for high volume orders?
Additional Support
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Contact Us
For questions regarding International Paper’s W-9, please contact our customer service.