Find quick answers to your questions below...
Order Status
Can I pick-up my order?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
My Account
Which credit card can I use to pay for my order?
How do I create an account?
How do I edit my account information?
I forgot my password.
When will my order ship?
Shipping
Is there free shipping for Alaska and Hawaii?
How much is my shipping?
Returns
Can I return clearance items?
How do I return my product?
I received the wrong product.
What is your return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax on my order?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Can I receive a custom quote for high volume orders?
Tax Exempt
Am I immediately cleared from paying tax once I send my form?
How do I obtain the required sales tax exemption certificate?
How do I send in my tax exempt form?
How long will it take for my form to be approved and on file?
Contact Us
How do I contact you?
For questions regarding International Paper’s W-9, please contact our customer service.